DELIVERIES FRANCE

Delivery is free from 200€ of purchases.

Shipping in 1 to 5 working days.

All our models leave our offices in Paris, lovingly packed by us.

If you live in Paris, you can also pick up your order by appointment at the showroom, in order to agree on a time slot, do not hesitate to go to the “visit us” page on the Ikaparis.com website.

EUROPEAN DELIVERY

Delivery is free from 300€ of purchases.

We deliver everywhere in Europe without exception.

The price of delivery is calculated at checkout.

Shipping in 1 to 5 working days.

All our models leave our offices in Paris, lovingly packed by us.

 

DELIVERY REST OF THE WORLD

 

Delivery is free from 500€ of purchases.

 We deliver all over the world.

The price of delivery is calculated at checkout, and customs fees will be the responsibility of the customer.

Shipping in 1 to 5 working days.

All our models leave our offices in Paris, lovingly packed by us.

 

For any purchase made on a pre-order item, shipping will be made from the end date of the pre-order date. In case of purchase of both pre-order and non-pre-order items, the items will be shipped simultaneously at the end of the pre-order date.

 

Upon delivery, the risk of loss or damage to the product is transferred at the time of delivery.

SAS LOA - IKA Paris cannot be held responsible for delays in delivery that are not its fault or justified by a case of force majeure.

 

RETURNS

 

From mainland France:

Returns are free for purchases over 200 euros, for any purchase under 200 euros returns are the responsibility of the customer.

You have 14 days from receipt of your order to request a return and five days from receipt of the order form to send it.

Items must be returned in their original packaging, new, unworn and unwashed.

We do not accept returns of worn, soiled or damaged products.

 

To make a return, the customer must contact customer service at hello@ikaparis.com

 

We do not make exchanges, if you wish to try another model, order again directly on our site.

 

If you live in Paris, you can also return your order by appointment at the showroom, after a return request has been made. In order to agree on a time slot, do not hesitate to go to the “visit us” page on the Ikaparis.com website.

From the rest of the world:

The return is your responsibility and is at your risk via the carrier of your choice.

Simply contact us at hello@ikaparis.com and we will be happy to help you send your model back to us.

After receiving an e-mail from us confirming the validation of your return, send us your package to the following address:

IKA-PARIS

12 rue bouchardon

75010 Paris

FRANCE

 

Any return made differently cannot be taken into account.

 

NOTE: Discounted items cannot be returned or exchanged.

 

REPAYMENT

 

The refund of the returned order will be made at the latest within 14 days from the date of receipt of the returned order, provided that the products are received in their initial state. The cost of delivery of the initial order, if borne by the Customer, will not be reimbursed.

Please note that if you do not take care of the products, or if you do not return them in accordance with the conditions provided, you will not be able to claim a refund for the products.